Ofisi ya Rais, Utumishi na Utawala Bora

Wakala ya Serikali Mtandao.

Usimamizi wa TEHAMA

Usimamizi wa TEHAMA

During the five years of operation, the Agency provided advisory services to 299 Public Institutions and 2947 technical support services in areas of ICT Systems Review, Security Assessment, Development of Disaster Recovery Plan, and Development of ICT strategy, Development of ICT Policy, Development of Enterprise Architecture and ICT Project Review. 

Help Desk System 

In perfecting its services, the Agency has developed and implemented a Helpdesk System for client services to facilitate provision of technical assistance to Public Institutions. The system is available 24/7/365. To date, 2787 issues have been attended to. The system is accessible via http://helpdesk.ega.go.tz,  e-mail: egov.helpdesk@ega.go.tz and through phone number +255 764 292 299 and +255 763 292 299.

ICT Training

The Agency offered various e-government training programmes including network management – 240 institutions, Government Mailing System – 359 institutions, delivery of public e-services -76 institutions and website management - 411 institutions.